Shipping policy

AT Timber Tide, WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF

SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS

FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU

CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.

---INTERNATIONAL STANDARD SHIPPING---

SHIPPING IS FREE ON EVERY ORDER, TO EVERY COUNTRY, WITH NO MINIMUM ORDER VALUE.

ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS.

DELIVERY TYPICALLY TAKES 7-10 BUSINESS DAYS AFTER DISPATCH, DEPENDING ON

YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC

GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS

PROCESSES, Timber Tide CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD

ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU

MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO

USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE

TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR

INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY

MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT info@timbertide.com

HOW CAN I TRACK MY ORDER?

ONCE YOUR ITEM IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER

TO MONITOR YOUR SHIPMENT.